I needed an oil change as I had put it off for a week past the time that my Jeep was telling me that it was ready for an oil change (wonderful technology we have now...no more stickers in the windshield that go unnoticed until 6 months after the oil was supposed to be changed. I was on a tight schedule as I had things to do today. First I stopped at another local Chrysler/Dodge/Jeep dealer in the area. I pulled into their ‘express’ lane as all I needed was an oil change. When the service advisor was writing me up I asked him how long he thought it would take. He told me, “About 2 hours...maybe a little longer.” For an ‘express’ change? Really? Who has that amount of time?I kindly let the advisor know that it wouldn’t fit my schedule and continued on my way crossing tasks off my list. After making a couple of stops and getting about halfway through my ‘honey do list’ I found myself in the area of Sterling Heights Dodge. I pulled in to see what the wait would be there.I was greeted right away my one of their advisors. I told him that I didn’t want to waste his time as I had still a lot to do and waning time to do it. He told me that it would take about 40 minutes or so. I figured that it would probably work to get me where I needed to be on time. I excused myself to the waiting room where they had a nice business/work area with PCs for the customers to use, a TV, and what looked like a nicely appointed kids area. 35 minutes later I was paged to the cashiers window. Jeep was all set...they even reflashed my computer to take care of a recall that was issued on the truck.Super service and they kept me on schedule!! Good work guys. Kudos.
Bob makes it easy and fastHe listened to my needs and he delivered. Best sales person I ever had.
Good customer service
I was there for a very long time but Joe Clement took care of all issues, if any.
Awesome dealership. Picking up my brand new Jeep tomorrow! My family has been buying cars from this dealership for many years. More specifically from Pat Moseley. Pat is a an amazing salesman who wants to make sure that you're getting exactly what you want. As long as Pat is there I'll continue to keep buying my cars from here.
Leave Us A Review